Privacy Act of 1974; System of Records

 completion of an application for VALife is being amended to reflect the addition of coverage amount, payment method, and financial institution information such as bank accounts and routing numbers. Additionally, it is being amended to reflect the removal of medical history and Service-Disabled Veterans Insurance (S-DVI), which is no longer open for applications and has been replaced with VALife. Recordings of incoming calls using software is being amended to reflect Calabrio Inc. rather than NICE Ltd. The Veterans Experience Office (VEO) is being added to reflect Veterans Signals (VSignals). VA Insurance Service sends data to the VEO. The data is selected and sent to VSignals to survey insurance customers. VSignals can be found in the Survey System of Records Notices (SORN), veterans, Dependents of veterans, and VA beneficiary Survey Records (43VA008). The Record Source Categories section is being amended to reflect Enformion, which replaced Westlaw, and Ask VA (AVA), which replaced Routing and Information System. The Routine Uses of Records Maintained in the System section is being amended to reflect the updated Standard Routine Uses for VA Systems of Records. Additionally, Routine Use 26 has been added to reflect Treasury for Withholding. The Policies and Practices for Storage of Records Section is being amended to reflect LIPAS, which replaced VICTARS; Calabrio Inc., which